Y A (Niece of Client)

The carers provided have been extremely attentive, kind, patient, respectful and warm towards us both, treating him with the dignity he deserves despite his challenging behaviours. Everyone, including managers, are empathic towards us both, even when things have become hairy. They communicate well and work hand-in-hand with me to review and change the plan, as and when necessary. The carers have been my eyes and ears, to help self-guard my uncle's health and well-being whilst he's in hospital as nursing staff are not always available, during medical visits - and when I'm at work/trying to make up my hours, they understand that I'm unable to respond to their call immediately and continue to do what makes sense. It is unclear how I would manage without the angels from United Care and I cannot thank them enough. They've now been in our lives for about 1.5 years and with their support, my uncle will celebrate his 91st birthday in December, God willing!

Published on 4 September 2024